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Wednesday, 4 June 2008

Why does my Imac 20" suddenly power off?. How to get it repaired for free

Imac G5 Repair extension Program for Power supply issues

iMac G5 The iMac G5 Repair Extension Program for Power Supply Issues applies to 20-inch iMac G5 systems that have power-related issues as a result of a specific component failure within the computer's power supply. If your 20-inch iMac G5 fails to start up after the power button has been pressed or exhibits intermittent shutdown issues and your computer's EMC number is 2056, your computer may be eligible for repair, free of charge. There are no known safety issues caused by this component failure.

Identifying Affected iMac G5 systems
The affected iMac G5 models were sold between approximately May 2005 and October 2005 and feature a 20-inch display and 2.0GHz G5 processor.

If Apple or an Apple Authorized Service Provider (AASP) determines that your 20-inch iMac G5 computer is eligible as part of the program, the power supply repair will be covered by Apple for up to three years from the original date of purchase even if your iMac G5 is out of warranty. This worldwide Apple program does not extend the standard warranty coverage of the 20-inch iMac G5.

Affected systems will exhibit one of the following power-related symptoms:

  • System will not start up after the power button is pressed
  • System shuts down intermittently

Note: If your 20-inch iMac G5 is not experiencing any of these symptoms, you do not have to contact Apple or any Apple Authorized Service Provider.

Affected systems have EMC number 2056. To view the EMC number, hold the sides of the iMac and gently lay the computer face down on a soft, clean towel or cloth and look under the foot of the system. Please see the photo below for location of the EMC number.

Next Steps
To participate in this worldwide program, your 20-inch iMac G5 must exhibit the symptoms noted above and have EMC number 2056. If it does, please bring your 20-inch iMac G5 to your local Apple Retail Store or Apple Authorized Service Provider (AASP), or call your local Apple Support Contact Center.

An Apple technical support representative or an Apple Authorized Service Provider (AASP) will need to examine the power supply within your computer to determine if the component failure identified for the iMac G5 Repair Extension Program for Power Supply Issues affects your computer and, if so, arrange for the repair, free of charge. Customers are responsible for transportation costs to eligible AASPs and retail stores.

It is possible that your 20-inch iMac G5 may exhibit power-related issues that are unrelated to the component failure identified by Apple as part of this program. Apple or an AASP can help you troubleshoot these issues, but if your 20-inch iMac G5 is not covered under warranty or an extended service agreement, such as the AppleCare Protection Plan, repairs, if requested, will be at your expense.

Apple is aware that some customers may have paid for out of warranty repairs that qualify under this program. Apple or local AASPs will contact affected customers (where contact information is available) with details on the reimbursement process.

This program extends repair coverage on the specific component failure for up to three years from the date of purchase, however, Apple will continue to evaluate the repair data and will provide further repair extensions as needed.

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